HUZREEM — Refund and Returns Policy

Last Updated: October 2026

At HUZREEM, customer satisfaction is important to us. We take care to ensure that every fragrance reaches you in the best possible condition. Please read our Refund and Returns Policy before placing an order.

1. Return Eligibility

Due to the nature of fragrance products and hygiene considerations, we generally do not accept returns or exchanges for perfumes that have been opened, used, sprayed, or are no longer in their original condition.

Returns or exchanges may be considered if:

• You receive a damaged or leaking perfume bottle.
• You receive an incorrect product.
• Your order arrives with a manufacturing defect or another verified issue.

Eligible issues will be reviewed by our customer support team.

2. Reporting a Damaged or Incorrect Order

If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery.

To help us resolve your issue, please provide:

• Your order number.
• Clear photographs of the product and packaging.
• An unboxing video, if available.

Please retain the original packaging until your claim has been reviewed.

3. Refund Policy

If your claim is approved, HUZREEM will assess the appropriate resolution, which may include a replacement, exchange, or refund.

Refunds will be processed through an agreed payment method. Processing times may vary depending on the payment provider or bank.

For Cash on Delivery orders, our team will coordinate with you to arrange an appropriate refund method.

4. Non-Returnable Situations

Returns or refunds generally will not be accepted in the following situations:

• You change your mind after receiving the perfume.
• You dislike the fragrance or it does not match your personal preference.
• The perfume has been opened, used, or sprayed, unless the issue qualifies under applicable consumer protection requirements.
• The product has been damaged due to misuse or improper handling after delivery.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible.

6. Exchanges and Replacements

If you receive an incorrect or damaged product and your claim is approved, HUZREEM may arrange a replacement or exchange, subject to product availability.

Our team will communicate the next steps and any applicable arrangements directly to you.

7. Shipping Costs for Returns

If an issue is verified to have resulted from an incorrect or damaged product supplied by HUZREEM, we will communicate the appropriate return or replacement shipping arrangements.

For other situations, return requests may not be accepted.

8. Contact Us

For refund, return, or exchange requests, please contact us through the contact information provided on our official website.

Please include your order number and a description of the issue so we can assist you efficiently.

HUZREEM — A Fragrance That Defines You.